Refund Policy

At ARCANCE, we select each piece with care and high standards. However, if your purchase does not fully satisfy you, we are here to assist you.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You have 14 days after receiving your order to initiate a return request via our contact form.

Once your return is accepted, we will provide you with the shipping address corresponding to your order (which varies depending on the supplier). Returns sent without prior approval will not be accepted.

Return and Restocking Fees

Return shipping costs are the responsibility of the customer. A 15% restocking fee of the item's amount will be deducted from the refund.

Damages and Issues

Please inspect your order upon reception and contact us immediately via our contact form if the item is defective, damaged, or if you receive the wrong item.

Non-returnable Items

Custom or personalized items, perishable goods, sale items, and gift cards are not eligible for return.

Exchanges

For an exchange, return the item in question and place a new, separate order once the return is accepted.

EU Right of Withdrawal — 14 days

In accordance with European regulations, you have 14 days to cancel or return your order, without justification, provided the item is in its original condition.

Refunds

Upon receiving and inspecting your return, we will notify you whether the refund has been approved or not. If approved, the refund will be processed to your original payment method within 10 business days. For any questions, please contact us via our contact form.