What are the delivery times?
Orders are dispatched within 2 to 3 working days. Delivery then takes 3 to 5 working days within mainland France, for a total of 5 to 8 days.

Delivery is free for all destinations, with no minimum order — mainland France, Corsica, French overseas departments and territories, and the European Union.

How can I track my order?
You will receive an email with a tracking number once your order has been dispatched.

What happens if I'm not home for the delivery?
The carrier will leave a delivery notice. You can then collect your parcel from a pick-up point or arrange a new delivery.

How to place an order?
Browse our catalog, add your items to the cart, and follow the payment steps. You will receive an email confirmation.

Is there a minimum order amount?
No, you can order without a minimum purchase.

Can I modify or cancel my order?
You can modify or cancel your order within 2 hours of its validation. Write to us from our Contact page. After this time, the order is being prepared.

What payment methods are accepted?
We accept credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

Is payment secure?
Yes, all payments are secured by SSL encryption and 3D Secure protocol.

Can I return a product?
Yes, you have 14 days from receipt to return a product that does not suit you, in accordance with the legal right of withdrawal. Money back guarantee.

Are returns free?
No, return and shipping costs are the responsibility of the customer. You can use the carrier of your choice.

What condition must the returned product be in?
The product must be in its original, unused condition, with its packaging intact and all its labels.

How do I make a return?
Write to us from our Contact page to get return instructions. Send the product back at your expense and we will refund you after receipt.

How long will it take to get a refund?
The refund will be made within 14 business days after receipt and verification of the returned product, to the payment method used during the purchase.

Are your artificial plants realistic?
Yes, our plants are made from high-quality materials for an ultra-realistic look. They perfectly mimic natural plants.

Do artificial plants require maintenance?
Very little! Simple regular dusting is all that's needed. You can use a soft cloth or a duster.

Can I use artificial plants outdoors?
Some of our plants are suitable for protected outdoor use (covered terrace, conservatory). Check the product description or contact us via our Contact page.

Do the plants come with a pot?
That depends on the product. Please consult the description for each item. We also offer a range of matching pots and planters.

What is the lifespan of an artificial plant?
With minimal care, our plants retain their beauty for many years.

Are the colors true to the photos?
We do our best to ensure the photos are accurate. However, colors may vary slightly depending on your screen.

Is my data protected?
Yes, your personal data is protected in accordance with the GDPR. Please consult our Privacy Policy for more information.

How can I contact you?
Write to us from our Contact page. Our team will get back to you quickly.

Do you have a physical store?
No, ARCANCE is an exclusive online store. This allows us to offer you a carefully selected range and fair prices.