Privacy Policy

ARCANCE operates this online store, including all information, content, features, tools, products, and related services, to provide you, as a customer, with a personalized shopping experience (hereinafter "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, make a purchase or any other transaction, or otherwise communicate with us through the Services.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms of collection, use, and disclosure of your information described below.

The personal information we collect

We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact Information: name, address, billing address, shipping address, phone number, and email address
  • Financial Information: credit card numbers, debit card numbers, payment card information, transaction details, and other payment details
  • Account Information: username, password, preferences, and settings
  • Transaction Information: items viewed, placed in your cart, added to your wish list, purchased, returned, exchanged, or canceled
  • Your Communications with Us: information you include in your communications with us
  • Device Information: information about your device, browser, IP address, and other unique identifiers
  • Usage Information: information about your interaction with the Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, access the Services, or communicate with us
  • Automatically through the Services from your device and through the use of cookies and similar technologies
  • From our service providers and technical partners
  • From our partners or other third parties

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Providing and Improving the Services: processing your payments, orders, remembering your preferences, managing your account, arranging shipments, facilitating returns and exchanges, and creating a personalized shopping experience
  • Marketing and Advertising: sending you marketing communications via email, SMS, or postal mail, and showing you online advertisements
  • Security and Fraud Prevention: authenticating your account, providing a secure experience, detecting and preventing fraudulent activities
  • Communicating with You: providing customer service and responding to your inquiries
  • Legal Reasons: complying with applicable law and responding to legal proceedings

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information:

  • With our e-commerce platform and providers who perform services on our behalf (payment processing, data analytics, customer service, cloud storage, processing, and shipping)
  • With business and marketing partners to provide you with marketing services and advertisements
  • When you instruct us or consent to the disclosure
  • In connection with a business transaction or to comply with any applicable legal obligation

Relationship with our e-commerce platform

The Services are hosted by our e-commerce platform, which collects and processes personal information regarding your access to the Services to provide and improve them. The information you submit will be transmitted and shared with third parties who may be located in countries other than your country of residence.

Third-Party Websites and Links

The Services may provide links to websites or platforms operated by third parties. We recommend that you review their privacy policies. We are not responsible for the privacy or security practices of these sites.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from minors.

Security and Retention of Your Information

We implement appropriate security measures to protect your information. The retention period depends on various factors, such as the need to manage your account, provide you with the Services, and comply with our legal obligations.

Your Rights and Choices

Depending on your place of residence, you may have the following rights:

  • Right to Access: request access to the personal information we hold
  • Right to Erasure: request the deletion of your personal information
  • Right to Rectification: request the correction of inaccurate information
  • Right to Portability: receive a copy of your personal information
  • Communication Management: unsubscribe from promotional emails

International Transfers

We may transfer, store, and process your personal information outside the country in which you reside, relying on recognized transfer mechanisms.

Changes to this Policy

We may update this Privacy Policy at any time. We will post the revised version on this website and update the "Last Updated" date.

Contact

If you have any questions about our privacy practices or wish to exercise your rights, please contact us via our contact form or at the following address:

ARCANCE
14 Parc de Diane
78350 Jouy-en-Josas
France